| Shipping and Return Term and Conditions: 1. If the total weight of the item you purchased is over 7 lb, then it will ship by FedEx ground. 2. If the total weight of the item you purchased is less or equal to 7 lb, then it will ship by USPS priority mail. 3. We will e-mail you the tracking ID, once the item is shipped. 4. We will only accept the return within 7 days after you received your item under certain circumstances. If you want to return the item, please contact us first at store@rackmountgears.com. We will issue you a RMA number after you contact us for the return and granted the return by us. Please include the RMA number and the orginal packing slip with the return item. If you want to return the item after 7 days, we will not refund the shipping/handling fee. 5. If the item is lost due to FedEx or USPS's handling problems/errors, we will help our customers to file a claim to FedEx or USPS. However, the claim result is uncertain and depedning on the decision from FedEx and USPS. Privacy: We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies (such as demographic data) to improve and personalize our services. If you don't wish to receive marketing communications from us, simply indicate your preference when you create your account. Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to: - provide the services and customer support you request;
- resolve disputes, collect fees, and troubleshoot problems;
- prevent potentially prohibited or illegal activities;
- customize, measure, and improve our services and the Sites' content and layout;
- tell you about targeted marketing, service updates, and promotional offers based on your communication preferences; and compare information for accuracy, and verify it with third parties.
We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. We use "cookies" (small files placed on your hard drive) on certain pages of the Site to help analyze our web page flow, customize our services, measure promotional effectiveness, and promote trust and safety. Your password is the key to your account. Use unique numbers, letters, and special characters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password. Your information is stored on our servers located in the United States. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the Site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private. We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amended terms automatically take effect 30 days after they are initially posted on the Site. |
